Which type of work should be eliminated according to the lean concept of value add and non-value add?

The correct response identifies non-value add work as that which does not provide any benefit to the customer. In the lean concept, value creation is a key principle, emphasizing the importance of streamlining processes to eliminate waste. Non-value add work encompasses activities that consume resources without delivering value to the customer, leading to inefficiencies and increased costs.

Eliminating non-value add work is essential to enhance efficiency and improve overall customer satisfaction. By focusing on value-added activities—those that enhance the product or service and meet customer needs—organizations can optimize their operations and reduce unnecessary expenditures. This aligns with the lean philosophy, which advocates for continuous improvement and reducing elements that do not contribute to customer value.

Other options suggest different categories of work, but they do not address the core principle of the lean approach regarding customer benefit directly. For instance, work that does not require a budget or does not follow standard procedures may still be necessary for certain operations or may span across various aspects of the business. Additionally, value-added work that incurs additional costs could still be deemed essential if it contributes positively to customer satisfaction. Thus, the focus shifts distinctly to non-value add work for elimination in the lean context.